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BOXING BLOOMS
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Terms and Conditions

TERMS & CONDITIONS

- Our photos show opened blooms for photographic purposes, occasionally we send
our flowers out in bud form and may not appear as full as the picture, they
will need some time and TLC to bloom and project their full beauty.

- Our flowers are grown naturally. Thus, it is
beyond our control if the flowers’ colour tone, size & state of bloom
differ from the picture shown.

- At times, we may have to substitute flowers that
are of equal or better value. For extreme substitution cases, we will notify
our customers.

- We endeavor to have all orders delivered to
recipients by 5pm. If in any unforeseen circumstances that is beyond our
control (I.e. heavy rain, flood etc), delivery time may be affected. Should
such circumstance arise, we will inform our customers (receiver or sender)
accordingly.

Should it be impossible for order to
be delivered?

- Due to reasons within our control – replacement
will be sent the next working day


- Due to reasons beyond our control – no replacement will be sent

Fix time delivery is not available. Our reason is
our dispatch has several places to deliver the flowers to within a short period
of time, in order to maintain the freshness of the flowers.

Operation Hours
Online Ordering & Payment System

24 hours a day, 7 days a week

Customer Service & Delivery Team

Monday – Friday: 09:00-15:00 GMT+8


Saturday, Sunday & Public Holidays: Closed

Delivery Days

Monday, Tuesday, Wednesday, Thursday, Friday, except Public Holidays.

Communication Flow - For fast and
easy reference, kindly mention your order number in all communications with
us.


We will contact you by call or e-mail if there is clarification needed with
regards to your order. If we could not get in touch with you (for any reason),
we will decide on your behalf.

Order Status - Kindly send
us an email indicating your order number and we will revert back to you soonest
possible.

Order and Payment - We accept
payment via Telegraphic Transfer (Maybank, CIMB, RHB, etc), Credit Card (Visa/Master) or PayPal (Visa/Master/Amex)

Delivery - Our delivery
charges are based on the distance in kilometer (km) from our store to the
delivery location. The first 10 km is free of charge. There will be a charge
for every subsequent kilometers after;

- 10 km: No Charge

- 15 km: RM10


- 20 km: RM20


- 25 km: RM30


- 30 km: RM40

If for any reason the flowers cannot be delivered,
whether due to recipient is not at the point of delivery or an incorrect
recipient address provided, we will not be able to redirect the flowers to
another address.

Thus, to ensure a smooth delivery, please provide
us with recipient’s complete and accurate address & ensure that the
recipient or someone is there to receive the flowers.

For deliveries to places with high level of
security (e.g. KLCC office tower, Menara Celcom, Government buildings,
gated and guarded communities etc), our dispatch team will contact the
recipient prior to delivery.

Our dispatch team will try their best to deliver
the flowers to the named recipient directly. In the occasion that the receiver
is unavailable, flowers will be placed at the door-step or left with reception.
We will not be responsible for any lost/damage item.

Re-delivery / Wrong Address - In the event that
there needs to be a re-delivery, an additional fee (a minimum of RM15) will be
applied depending on location.

Cancellation of Orders / Refund - There is
strictly no refund
or cancellation once
the order has been made and confirmed. Change of delivery date can be
requested if the request is received minimum 24 hours before intended delivery
date. This is to prevent any interruption to the production flow.

Complaint / Feedback - Kindly email
your feedback to us at [email protected]

Disclaimer - We reserve
the right to reject orders at our discretion.

Please note that terms and conditions
are subject to change without prior notice.